Customer Experience Coordinator
Join Us as a Customer Experience Coordinator
Are you a people person who loves solving problems and creating positive experiences? We’re looking for a Customer Experience Coordinator who can help ensure that every interaction with 13 Fifty Apparel leaves our customers feeling valued and satisfied.
What You’ll Do:
- Customer Support: Respond to customer inquiries, provide product information, and resolve any issues via email, phone, and live chat.
- Ensure Satisfaction: Handle order issues, returns, and exchanges while ensuring our customers feel heard and supported.
- Collaborate: Work closely with our sales, product, and fulfillment teams to make sure customer needs are met smoothly and efficiently.
- Maintain Records: Keep track of customer interactions, feedback, and any recurring issues to help improve our service and products.
- Be the Voice of the Customer: Share insights and feedback from customers to help us continually enhance the customer experience.
Why This Role is Perfect for You:
- In-Office Position: Join us at our Atlanta HQ, working Monday through Friday, 8 am - 5 pm.
- Full-Time Stability: Enjoy a salaried position with the security of full-time hours.
- Help Shape the Experience: You’ll be the frontline of our customer service, helping us build strong relationships with our customers.
- Be Part of a Growing Team: As we continue to expand, there are opportunities to grow with us.
What We’re Looking For:
- Great Communicator: You’re a pro at handling customer inquiries and resolving issues in a clear, friendly, and professional manner.
- Problem-Solver: You don’t just handle customer issues—you solve them in a way that leaves the customer happy.
- Tech-Savvy: You’re comfortable with CRM systems, email platforms, and learning new software as needed.
- Attention to Detail: You can spot issues, follow up on them, and make sure nothing slips through the cracks.
- Team Player: You’re ready to work closely with others to ensure our customers have a seamless experience.
Ready to Be the Voice of Our Customers?
If you’re passionate about delivering excellent service and want to be part of a team that values its customers, we want to hear from you.