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GENERAL
INFORMATION

SHIPPING

RETURNS & REFUNDS

ORDERS

PROGRAMS

CUSTOM ORDERS

GENERAL
INFORMATION

HOW TO GET IN TOUCH

Members of our Customer Experience team are available to assist you M-F 8am-5 pm EST via phone, email, or chat.

Call us: 561-660-7862

OUR HQ / RETAIL STORE

Our HQ in West Palm Beach, Florida is also home to our flagship retail store. If you're in the South Florida area we'd love to have you come check it out. If you're coming to purchase a specific product, we recommend calling us ahead of time to make sure it's in stock. Shop online and pick up in store options available on our website. 

Our HQ / Retail Store is open M-F 9am-5pm.  

2724 Shawnee AvenueWest Palm Beach, FL 33409

SHIPPING

SHIPPING INFORMATION / PRODUCT LEAD TIMES


PRODUCTION LEAD TIMES: 13FA proudly prints our apparel right here at our HQ in West Palm Beach, Florida. Most of our products are printed on demand which means that once you place an order, we put them into final production. Once the product is completed, it's sent to our quality control team for a final look and then to our fulfillment team who ships your order out. In most cases, we can complete this process within 3-5 days after you place an order. As soon as the shipping label gets smacked onto your package we will send you an email with the tracking number. 

PRE-SALE: If you purchase a pre-sale item, they are not put into production until the pre-sale period is completed. The pre-sale period is listed in the product description, on the product page of all pre-sale items.

FREE SHIPPING $99+: We offer free shipping on all orders over $99 AFTER applicable sales, promotions and discounts have been applied.

SHIPPING INFO: We offer two shipping options for you to choose from.

• Standard (3-5 business days)
• Express (2-3 business days)

* Keep in mind, these are estimated shipping times from the time that your order has been handed off to the carrier. This does not include the production lead time prior to shipping your order. 

INTERNATIONAL SHIPPING: We can ship anywhere in the world, including APO/FPO! Please reach out to a member of our team if you're having issues with your address at checkout.

LEO/MILITARY DISCOUNTS - 13FA is a proud partner with GovX. Please log into your account on the checkout page for applicable discounts. We're proud to offer some of the highest quality gear on the market at really competitive prices. If you're looking for promo codes we highly recommend signing up for our email/SMS newsletter, following us on social and joining our private 13FA Fam FB Group where we send them out regularly.

CANCEL OR CHANGE AN ORDER - If your order has not been shipped, please email info@thirteenfiftyapparel.com or call us 561-660-7862 with your order number. You can locate your order number in your email confirmation.

If your order has already shipped, and left our warehouse, you can return the package to us for a full refund.

RETURNS & REFUNDS

RETURN / EXCHANGE POLICY

If you are not 100% satisfied with your purchase, we accept returns or exchanges within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise for STORE CREDIT (As of January 1, 2023) Items damaged or defective may be returned by contacting Customer Experience within 7 DAYS of delivery.

ALL ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURNS!

Please use our Return Portal to begin your return. Please make sure your order meets our return criteria and is not a final sale item before you complete your return. Include your Order Number and Reason for Return. If you need an exchange, please include the size/product requested. You may use the courier of your choice to return your item(s)

13 Fifty Apparel
Attn: RETURNS DEPT.
2724 Shawnee Ave.
West Palm Beach, FL 33409

Please allow 2-3 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your return and store credit. You will receive an email with your store credit applied to the original email and account your purchase was made on.

We offer FREE Local Pickup and Returns for our South Florida Customers
MON-FRI / 9am-5pm
2724 Shawnee Ave.
West Palm Beach, FL 33409




ORDERS

OUT OF STOCK PRODUCTS


If we don't have what you're looking for we strongly encourage you to sign up for the back in stock notification on the product page. As soon as we restock the product, it will email / text you a notification.

PROGRAMS

BRAND AMBASSADOR PROGRAMS


We're always looking for like minded patriots to represent 13FA. Check out our Brand Ambassador program here.

CUSTOM ORDERS

CUSTOMIZED GEAR / BULK ORDERING


We specialize in custom gear! Click here for more info.