WE ARE HERE TO HELP
Got Questions? No Problem. Check out our FAQ's below to help find the answers you are looking for, or search for your order.
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General Information
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Shipping
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Returns & Refunds
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Orders
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Custom Orders
HOW TO GET IN TOUCH
Members of our Customer Experience team are available to assist you M-F 8AM-5PM EST via email or chat. Email us at: info@thirteenfiftyapparel.com or click the button below.
SHIPPING INFORMATION / PRODUCT LEAD TIMES
PRODUCTION LEAD TIMES: Most
of our products are printed on demand which means that once you place
an order, we put them into final production. Once the product is
completed, it's sent to our quality control team for a final look and
then to our fulfillment team who ships your order out. In most cases, we
can complete this process within 3-5 days after you place an order. As
soon as the shipping label gets smacked onto your package we will send
you an email with the tracking number. PRE-SALE: If
you purchase a pre-sale item, they are not put into production until
the pre-sale period is completed. The pre-sale period is listed in the
product description, on the product page of all pre-sale items.
- Standard (3-5 business days)
- Express (2-3 business days)
* Keep in mind, shipping lead times are calculated upon fulfillment of your order.INTERNATIONAL SHIPPING:
We can ship anywhere in the world, including APO/FPO! Please reach out
to a member of our team if you're having issues with your address at
checkout.CANCEL OR CHANGE AN ORDER - If your order has not been shipped, please email info@thirteenfiftyapparel.com with your order number. You can locate your order number in your email confirmation.
RETURN / EXCHANGE POLICY
If you are not
100% satisfied with your purchase, please contact customer service
within 30 days of purchase of unworn, unwashed, undamaged, or defective
merchandise.
ALL ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURNS!
Please use our Return Portal to begin your return. Please make sure your order meets our return criteria and is not a final sale item before you complete your return. Include your Order Number and Reason for Return. If you need an
exchange, please include the size/product requested. You may use the
courier of your choice to return your item(s)
13 Fifty Apparel
Attn: 13 Fifty Apparel Returns Dept
6600 Bay CirPeachtree Corners, GA 30071
OUT OF STOCK PRODUCTS
If we don't have what you're looking for we strongly encourage you to sign up for the back in stock notification on the product page. As soon as we restock the product, it will email / text you a notification.