WE ARE HELP TO HELP!

GOT QUESTIONS? NO PROBLEM. CHECK OUT OUR FAQ'S BELOW TO HELP FIND THE ANSWERS YOU ARE LOOKING FOR, OR SEARCH FOR YOUR ORDER.

GENERAL
INFORMATION

SHIPPING

RETURNS & REFUNDS

ORDERS

PROGRAMS

CUSTOM ORDERS

GENERAL
INFORMATION

HOW TO GET IN TOUCH

Members of our Customer Experience team are available to assist you M-F 9AM-5PM EST via email or chat.


SHIPPING

SHIPPING INFORMATION / PRODUCTION LEAD TIMES


PRODUCTION LEAD TIME
At 13FA, every piece of apparel is proudly printed in the USA. Most products are made to order, meaning your gear enters our production queue as soon as your order is placed. From there, it moves through final production, a thorough quality check, and fulfillment. Please allow 7–10 business days for this process to be completed. Once your order ships, you’ll receive an email or text notification with your tracking details so you can follow it all the way to your door.

SHIPPING
Economy (5–8 Business Days)
Standard (3–4 Business Days)
Express (1–3 Business Days)

PRE-SALE:
If you purchase a pre-sale item, they are not put into production until the pre-sale period is completed. The pre-sale period is listed on the product page of all pre-sale items.

*Keep in mind, shipping lead times are calculated upon fulfillment of your order.

INTERNATIONAL SHIPPING
We can ship anywhere in the world, including APO/FPO! Please reach out to a member of our team if you're having issues with your address at checkout.

CANCEL OR CHANGE AN ORDER
If your order has not been shipped, please email info@thirteenfiftyapparel.com with your order number. You can locate your order number in your order email confirmation.

RETURNS & REFUNDS

RETURN / EXCHANGE POLICY

If you are not 100% satisfied with your purchase, we accept returns or exchanges within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise for store credit.

ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURNS.

Please use our Return Portal to initiate an exchange or return for store credit. Please make sure your order meets our return criteria above. Include your Order Number and Reason for Return. Items damaged or defective may be returned by contacting our Customer Experience team at info@thirteenfiftyapparel.com within 7 days of delivery. If you need an exchange, please include the size/product requested. You may use the courier of your choice to return your item(s).

13 Fifty Apparel
Attn: 13 Fifty Apparel Returns Dept
6600 Bay Cir
Peachtree Corners, GA 30071

ORDERS

OUT OF STOCK PRODUCTS


If we don't have what you're looking for we strongly encourage you to sign up for the back in stock notification on the product page. As soon as we restock the product, it will email / text you a notification.

PROGRAMS

BRAND AMBASSADOR PROGRAMS


We're always looking for like minded patriots to represent 13FA. Check out our Brand Ambassador program here.

CUSTOM ORDERS

CUSTOMIZED GEAR / BULK ORDERING


We specialize in custom gear! CLICK HERE for more info.