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FAQ


GENERAL

  • How do I contact someone from your company?

Our customer service team can be reached via Email, Instagram and Facebook Messenger. Please send all emails to customerservice@thirteenfiftyapparel.com and a member from our team will assist you within 48 hours! Please do not send multiple communications to all platforms, so we can ensure we respond back to you in a timely manner.

  • How do I find a size chart for your products?

There is a unique size chart listed on each product page, near the image. All sizes that are available for each item is listed on the product page.

  • Do you offer military / law enforcement discounts?

Our brand is geared towards First Responders, and all products are priced competitively.  

  • I placed an order online, now what?

Once your online order has been successfully placed, you will receive email confirmations from us during the entire process. Your first communication will be a confirmation email that we have received your order and we are working on preparing it for shipment. The second communication will be your tracking number. Finally, we will let you know once your order has arrived at its final destination!

If you do not receive any emails from us after placing an order, we either did not receive your order successfully, or your email was inputted into checkout incorrectly. Send our team a message so we can help you further!

 

ORDERS

  • What are my payment options?

We accept all major credit cards. Payment for Bulk / Custom orders placed by agencies, may be remitted via check or PO. We do not currently accept PayPal. 

  • Do you offer bulk discounting or product customization?

We offer agency customization on any order of 50+ Shirts, 100+ PVC Patches and 100+ LEOTEX Performance Caps. You can provide us with the design or we can assist you with creating one, just contact our customer service team (customerservice@thirteenfiftyapparel.com) for more information. 

We also offer exclusive bulk pricing if you're looking to purchase 20+ of an existing product. Please contact our customer service team (customerservice@thirteenfiftyapparel.com) with the following information so we can provide you with an accurate quote and get your order started for you: 

Product Name:

Quantity: 

Short Sleeve or Long Sleeve: 

Sizes:  

 

SHIPPING

  • How long will it take for my order to be processed?

Orders received by 1:00 PM Eastern Standard Time will ship the same day it was placed, unless otherwise noted. Orders received after 1:00 PM Eastern Standard Time will be processed to ship the following business day, unless otherwise noted. Orders placed on Friday after 1:00 PM Eastern Standard time will not be processed until Monday or the following business day, unless otherwise noted.

  • What shipping methods do you offer?

We offer USPS First Class & Priority options, including shipping to APO/FPO. We also offer UPS Standard Ground, 2-Day and overnight options. Please note that Free Shipping promotions are for ground shipments only. 2-Day and overnight orders must be received 1:00 PM Eastern Standard Time to ship the same day. 

  • Do you ship to APO/FPO ?

We do ship to Army Post Office (APO) and Fleet Post Office (FPO) addresses. APO is used for Army and Air Force and FPO is used for Navy. To ship to an APO or FPO address, add items to your cart and proceed to checkout. When completing your Shipping Address during checkout, please make note of the following: 


- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- You must enter your Zip code.

Always remember to enter your full name, grade, and PSC or unit number Here is a sample APO address: PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 If an existing shipping address automatically populates, please correct where necessary.

 

WARRANTY & RETURNS

  • What is your return policy?

13 Fifty Apparel wants to make your returns and exchanges as simple as possible!

Returns and exchanges will gladly be accepted as long as the item is in brand new condition. Apparel must have hang tags attached. Items eligible for return or exchange must be received within 30 days of delivery. Items sent back with signs of wear will be returned to the sender. Items that have not been washed according to the instructions are also ineligible for return. Please carefully follow washing instructions sent with the product to avoid damaging them.

Return labels are not provided on returns and exchanges. 13 Fifty Apparel will ship out the exchanged product back to you at no additional cost. Postage will only be refunded on any returns due to defective merchandise or an error in shipping on our behalf. Postage will not be refunded on returns due to personal dislikes or sizing problems.

Please allow 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from a member of our customer service team when the return or exchange has been processed. 

  • What do I do if my product is defective?

We stand behind the workmanship of each and every product we make. If you feel your item is defective, please notify a member of our customer service team within (3) days of receiving the item. Once the returned item is received and inspected in our returns department, we will replace the item at no cost. 

Please email us at customerservice@thirteenfiftyapparel.com if you have received a defective product. 

  • How do I return or exchange an item I purchased?

Please click HERE to receive an Return Authorization Number. 

 PRODUCTS

  • How do I wash the apparel items?

Turn shirts inside out and machine wash in cold water using mild detergent. Tumble dry on low heat and remove immediately. For items with moisture wicking properties, avoid using fabric softener.

  • How does your apparel fit?

Our men's performance shirts run slightly big and have a relaxed fit. Our women's performance shirts are true to size and form fitting. 

  • The item I want is out of stock. What do I do?

Each product page has a tab to sign up for an email notification if the product is out of stock. Please provide us with your email address and we will alert as soon as the product becomes available.